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Ensuring the Best Experience
At our Beauty Salon, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their Gabriele Coiffeur experience. They are not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible, because we want everyone who walks through our doors to have a wonderful experience that leaves them wanting to return time and again! Take a quick read, if you have any questions just get in touch.
Our Service Guarantee
We make every attempt to ensure that you are satisfied with your experience at Gabriele Coiffeur. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.
Beautiful
Results. Personalized Care.
All services are non-refundable but we are happy to schedule a corrective service free of charge. The service must be a mistake from the service provider and not something you changed your mind on (after the service has been performed) or not followed the professionals recommendations after service. We always consult with our clients to ensure the best satisfaction and are transparent precisely for this reason. Management should be notified within 48 hours in order to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 5 days past initial service date.
Something to keep in mind is that when using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result. This is why it is important you follow your stylist recommendations.
Not what you expected
Retail product(s) may be returned within 7 days of original purchase - unused. You will receive an in-store credit which can be used towards a service or purchase of another product. Monetary credit will not be issued.
Change of
Plans
In order to respect the time of both our guests and our staff, we ask that you notify us of a cancellation or reschedule no less than 24 hours prior to your reservation. This allows us ample time to fill the reservation should you need to cancel/reschedule your service. Appointments that are cancelled less than 24 hours prior to the start of your service, will result in an administrative fee and cannot guarantee we will be able to slot you in.
Things
Happen
In order to respect the time of our stylists', if you do not show up for your appointment you will be subject to a no show fee. No show reservations will be charged 100% of the total amount due for services; we may not be able to slot you in if you show up at a later time.
Please be advised if you NO show on a complimentary / re-do service we will not be able to schedule a new reservation free of charge.
Please let
us know
Please be courteous to your stylist and the salon's other guests. If you are running late, give us a call and let us know - we may be able to still hold your reservation but no guarantees. If you are more than 15 minutes late for your reservation we may have to reschedule your appointment and assess a fee for 100% of the cost of services that you were scheduled for.
We care
about you
Information collected from this site is only used if we need to contact you for further information regarding your appointment and will not be shared with any outside third parties.